Thursday, 25 October 2018

Citrix Engineer Interview Questions

Q.How well can you explain Citrix? What do you know about it?

Basically, it is one of the very popular systems for the application deployment. All the customized applications can directly be accessed. The users are free to deliver them without doing much to the remote machines and nodes. In addition to this, e-mail accessing and the data transfer tasks can be performed very easily. For the users, it really doesn’t matter what exactly was the size of the file or data to be transferred.

Q. Name any three important ports which are directly associated with the Citrix Services?

These are IMA Port 2512 & 2513, CMC and SSL port and UDP Port

Q. What according to you are the services that Citrix can easily provide?

One of the best services that can simply be assured from it is the Citrix Virtual memory optimization. For security and privacy, it offers another service called Encryption service that simply let the users keep up the pace with the same. The Citrix SMA Service is another one that cut down the complexity from several important tasks in a very reliable manner. Moreover, it provides the Independent Management Architecture that let the users get the desired outcome from the cluster approach.

Q. What do you understand from the Web Interface in the Citrix?

It is also known as NFuse and is useful in offering the Web access to the Unix, Java, Linux, as well as to Windows-based applications which are hosted through the server software meant for the Citrix environment. The Citrix simply let the users to have the server-side control of all the applications that come with a tag of Citrix. Also, the applications can directly be accessed through the web browser interface.

Q. Can you tell something about the components in Citrix and how they are different from one another?

There are 5 prime components in the Citrix and they are very useful for the users. The very first one is the XenApp which makes sure that users can simply host all applications on the server and ensure the local execution of the same. In addition to this, it enables users to directly access the files through the remote approach. The next component is Netscaler which make sure of load balancing of level 4 to the users. The XenDesktop let the users host a desktop OS with the help of a virtual machine. However, it is necessary that the machine should run on the same server. The XenServer and the Provisioning Server are the other components. XenServer is useful when it comes to combing the multiple servers that are Xen enabled using the clustering technology whereas the latter is useful in impost a limit on the overall number of nodes that can be managed through the system.

Q. Is there any boundation on the refresh time for the Local Host Cache?

When the IMA is stopped, the Local Host Cache has a time limit of 30 minutes.

Q. What exactly do you know about the Data Store in Citrix? What kind of information can it store?

The Citric farm needs a lot of information about the configuration and the same is present in the Data Store. It is possible to modify the Meta Farm Server whenever the need of same is felt. It can easily store the information about the User & Server Configuration, Print Environment, as well as Published Environment.

Q. What exactly do you know about the connection leasing process?

It is basically a built-in ability of the XenDesktop. The users can connect themselves to the recently used desktops and the applications. This can be done even when the database remains unavailable from the users. However, in case the user is trying to connect the desktop or the application first time, this situation is not valid. All the default connections can be cached easily.

Q. Is it possible in the Citrix to clear the XenServer cache?

Yes, this is possible and the users can perform this task through the command prompt.

Q. What do you understand by the XML Broker of the Citrix?

Well, it is actually considered as an intermediary among the farm and the Web interface of the concerned applications. From the interface, it directly gets all the important credentials of the users. All the applications that the users can access have valid permission which it simply makes sure to implement in the Citrix environment. There is a management architecture which is independent and makes sure of Web interface functionality. It generally performs functions between the web interface and the IMA.

Q. Abbreviate LHC in the Citrix?

It stands for Local Host Cache. It is basically a local database in the Citrix Environment.

Q. Is there any Default test available in the recovery tool? What do you think is the benefit of the same?


Yes there are some important Defaults tests which are available and the users are free to use them anytime. These are XML Service Test, IMA Service Test, Terminal Service Test as well as the Logon Monitor test. They simply let users eliminate errors and maintain quality. In addition to this, various short and complex errors can directly be reported to the user or to the virtual machines.

Q. Imagine a Server is totally dead from the Citrix Management Console, what would be the action you will take in such a situation?

The dead server can be removed from the Console through the command prompt. This is done to maintain uninterrupted functionality of the Console.

Q. Tell everything you know about the Citrix Receiver?

Well, it is an array of suite of the products that are responsible for enabling the devices of the client to get connected directly to the other virtualization services which are related to Citrix. All the devices of the clients can be linked to the XenDesktop applications simply through it.

Q. What is the significance of the Citrix Access Gateway?

It is basically a universally secured Socket based VPN appliance. When it comes to getting the instant access and the same is required to be secured to the company, the Gateway is the approach that is useful. It is equipped with several important features such as SSL and IPSC. . A lot of type of applications is supported by it directly. Also, it makes sure of the security of the applications running.

Q. Tell about the significance of the Zones in the Citrix environment?

Zones are nothing but a farm which consists of a subset. There are a lot of server members and one among them is the Zone data collector which manages traffic controlling and this is the prime task of the Zone. It is also possible to establish a communication link between different zones.

Q.You have been asked to reduce the time on Citrix support calls, by making sure your Citrix XenApp 6.5 farm is “Citrix Support Ready” and already has the proper tools installed before contacting Citrix, what is the main tool you would install?

Citrix Scout

Q. You will be migrating from XenApp 6.5 to XenApp 7.6, what are two differences between IMA and FMA?

Some answers include: FMA uses Sites and no longer utilizes Zones or Zone Data Collectors, FMA uses Virtual Desktop Agents (VDA’s), FMA leverages MCS for Servers and Desktops, IMA uses Local Host Cache (LHC), IMA uses IMA Service.

Q.You have been tasked to come up with an Active/Active GSLB scenario for your Citrix XenDesktop environment. What are some underlying factors you should consider during your research and planning phase?

You want to make sure you have a working way for data replication, including profile replication between the two sites. Microsoft does not support two way replication for their profiles. You will also need to make sure you have a way to disconnect sessions from each site. It is best to use Active/Passive with manual failover in this scenario.

Q.You are creating a XenApp/XenDesktop environment and your manager asked you to optimize your profiles without using a third party solution. How would you accomplish this?

Citrix has User Profile Manager, which will allow you to streamline your profiles and leverage Microsoft folder redirection.

Q.You are migrating your Citrix environment from a 2003 OS to 2008R2 OS, and you want to make sure your current applications will run correctly on the 2008R2 OS. What software or utility does Citrix provider you help you make sure your applications will be compatible on the 2008R2 OS before the migration?

A5) – Citrix AppDNA

Q. Can you name two of the services required to be running on the Provisioning Server for it to function?

SOAP and STREAM services must be running on the PVS Servers.

Q. What is the Role of the XenDesktop Controller?

A controller is the server-side architectural component of XenDesktop that is responsible for distributing desktops, managing user access, and optimizing connections.

Q. You manager has requested you to come up with a way for your helpdesk to monitor and troubleshoot your XenDesktop/XenApp 7.x environment, without adding on a third party solution. What built in Citrix functionality would you use to do so?

Citrix Director Enables level-1 and level-2 IT Support staff to monitor a XenDesktop deployment and perform day-to-day maintenance tasks. You can also view and interact with a user’s session, using Microsoft Remote Assistance, to troubleshoot problems.

Q. You are architecting a Citrix Provisioning Services (PVS) deployment which will be placed across different datacenters via a WAN link. You only want the PVS disks to be streamed in each local datacenter and not cross over the WAN. What feature in PVS would you use to accomplish this?

Subnet Affinity

Q. You are preparing a PVS master target device which is created on VMware vSphere virtual hardware version 10 or higher. What must you do with the CD/DVD Rom setting for PVS to work correctly?

You will need to change the CD/DVD Rom to IDE instead of SATA. SATA is not supported in PVS.

Q. Citrix StoreFront displays applications differently than Web Interface. Instead of having all accessible applications appear on the home screen, first time users are invited to choose (subscribe) to the applications they want to regularly use after they logon. What function in Storefront must you use to avoid users having a blank screen and automatically subscribe users to a few core applications when they first logon?

Keywords

Q. What free tool from Citrix will allow you to analyze your log files, profile your Citrix environment, scan for known issues and attach a log file to a Citrix support ticket.
Citrix Insight Services or TaaS

Q. Explain a difficult challenge you had with XenApp and or XenDesktop and what you did to solve it?

A17) – It should be fairly simple for an experienced person to come up with something.

Q. Explain what you do to keep up your professional development?

You are looking for blogs, training (if they are willing to get training on their own, without relying on an employer), video’s and a biggie is home lab. There is not a good excuse in today’s climate for an engineer or architect not to have either a home or cloud based lab if they take their career seriously.


Q. If you were tasked to architect a Citrix XenDesktop 7.6 environment, what would be some of the questions you would ask the business, so you can design a technical solution?

You want to see if they know how to start with a business outcome and work backwards into the technology. Good signs are, asking specific business related questions such as: How do you envision the end goal, what are you trying to accomplish?, What is the importance of this project to the business.

Q. What do you know about Shadowing in the Citrix?

It simply let the users to remotely connect to the others. It is possible among the users to share the sessions only because of Shadowing approach. With it, the users are always free to get the outcomes in the shortest possible time.

Q. What according to you is the biggest issue that can be solved by the Netscaler?

Well, Netscaler is an approach that simply avoids the low internet speed in which a desktop streaming is involved and is based on a central server. On the virtualization solution, an excellent support is available that simply let the users keep up the pace with this.

Q. Can you tell something about the XenDesktop Controller?

It is basically a component that is based on the server side and defines the architecture of the XenDesktop. One of its key roles is to manage the user access and enhance the connections. This is exactly what makes sure of reliable data transfer among the nodes within the same server.

Q. How many levels are there in the Citrix when it comes to implementing the security policies? Can you name them?

There are 3 levels which are available and they are Farm Level, Policy Level itself and the Citrix Server Level. Leveling may not be same depending on the host and at each level, there is a security check of the protocols implementation that simply makes sure of secure approach for all the apps under consideration.

Q. What are the types of Printer Terminology in the Citrix?

This task can be accomplished in three ways. The very first one is the Network Printer in which the printer driver should be available on the Citrix server. This is basically connected printer server and the driver. Next is the Client printer in which the drivers are present on the Citrix server again and it is connected to the workstations within the network. Last is a Local printer which is connected to all local devices and the drivers are present on the print operation.

Q. Name the variants of the Speed Screen Technology you are familiar with?

These are Speed Screen Image Acceleration, Speed Screen Multimedia Acceleration, Speed Screen Latency Reduction and Speed Screen Flash Acceleration

Q. Tell one basic difference between the Store Front and the Web Interface?

Well, the Store Front depends on the Active Directory domain controller for its functionality whereas the Web Interface doesn’t. Before storing the data into the memory the Store Front perform a basic task and i.e. it checks the application subscription for the existing user. On the other side, the Web Interface doesn’t perform this task.

Q. Suppose no Delivery Controller Servers are available, what would be its impact on the end users?

The VDA cannot register themselves with the controllers during such a scenario. Whenever the new sessions will be launched, they will remain unavailable It is because of this reason users cannot directly access the desktops and the applications. In case the sessions are already connected, it will continue to work with the same. VDA is equipped with a useful feature and i.e. it automatically starts load balancing after 20 seconds in case the Delivery controller remains unavailable.

Q. Is it possible for the users to share the network printer with Citrix Server?

Yes, this is possible and an approach known as Replication can be applied for this task easily. Simply the driver of the printer is replicated and is provided to the concerned server. However, it is necessary to install the driver at the same location from where the replication process is initiated. This seems quite similar to that of mapping which is an approach that is used for mapping the driver software for the domain users only.

Q. Mention a few Load evaluators which are present in the Citrix?

There are several Load Evaluators which are present and they simply make sure of accomplishing a lot of important tasks without bringing the users to adopt the complex approaches. A few of them are Central Processing Unit Utilization, Disk Data Input/Output, Page Swap, Memory Utilization, Scheduling, Context Switches, Page Fault and User Application Load.

Q. What could be the possible reason when the users fail to launch the Citrix applications?

The user might not have installed the latest version of the software.
The application might need special permissions which are not provided
The proxy settings might be wrong
Applications should be integrated to the ID
The user might be accessing the application directly
The applications might not be registered on the server
Q. Name any three benefits that you can derive with the Citric Netsclaer?

It boost the delivery speed
The traffic optimization in the network can simply be assured by the users
The infrastructure intelligence can simply be assured by the users
Q. Name the different versions of Netscaler ADC you are familiar with?

These are Netscaler MPX, Netscaler VPX and NetScaler CPX

Q. How can integration be made possible with the Citrix Netscaler?

Well, this can be assured simply with the application access control ability of the scaler.

Q. What are the load evaluators which supports for Citrix?

Memory Utilization, IP Range, CPU Utilization, Page Swap, Context Switches, Page Fault, Disk Data I/O, Scheduling and Server / User Application Load are the citrix load evaluators that are supporting.

Tuesday, 9 October 2018

How to reset IE from command prompt


Kindly Run this command as administrator 



1. Open Command Prompt and tpye RunDll32.exe InetCpl.cpl,ResetIEtoDefaults


2. You'll be prompted to reset Internet Explorer settings


3. You'll be prompted to reset Internet Explorer settings.


Monday, 1 October 2018

Change Port in XenDesktop

The FMA services XenDesktop 7.x use port 80 for communication by default. If necessary, this port can be changed. Since XenDesktop 5.x release XML functionality is being included as part of the Broker Service, The port change for services can now be achieved by using the BrokerService.exe command as shown in the following section.

Open Command Prompt and navigate to the XenDesktop directory C:\Program Files\Citrix\Broker\Service. You must run Command Prompt with administrative privileges. (Right-click cmd.exe and select Run as Administrator if you are not logged in as the user with administrator rights on the server). If you do not run Command Prompt with Administrative level rights, an error might occur when trying to run the following commands.

To perform the change BrokerService.exe will be used. To see available options enter BrokerService.exe /? as listed below:


Enter BrokerService.exe /Show to display the currently used ports.


To change the WCF port, type BrokerService.exe -VdaPort <port>, as displayed below:



To change the XML port type: BrokerService.exe -wiport <port> and press Enter. Note: This change only alters communications between Web Interface or the StoreFront, and the XenDesktop Controller – it does not change the Windows Communication Foundation (WCF) Registration port used by Virtual Desktop Agents.


The CitrixBrokerService stops and then starts to complete the change

• Note: When appending the –ConfigureFirewall parameter, appropriate exceptions will be added to the Windows Firewall configuration.

Note: This change must be performed on each controller within the XenDesktop 7.x site. Citrix strongly recommends you to configure all controllers within the XenDesktop site equally.

Similarly, you can use the same procedure for the other FMA services, such as :

• BrokerService.exe -VdaPort 8081 -WCFPort 8081 -WIPort 8081 -ConfigureFirewall
• Citrix.ADIdentity.exe –SdkPort 8081 –KeyPort 8081 –SvcPort 8081 -ConfigureFirewall
• Citrix.Configuration.exe –SdkPort 8081 –SvcPort 8081 –ConfigureFirewall
• Citrix.ConfigurationLogging.exe –SdkPort 8081 –SvcPort 8081 –ConfigureFirewall
• Citrix.DelegatedAdmin.exe –SdkPort 8081 –SvcPort 8081 –ConfigureFirewall
• Citrix.EnvTest.exe –SdkPort 8081 –SvcPort 8081 –ConfigureFirewall
• Citrix.Host.exe –SdkPort 8081 –KeyPort 8081 –SvcPort 8081 –ConfigureFirewall
• Citrix.MachineCreation.exe –SdkPort 8081 –SvcPort 8081 –ConfigureFirewall
• Citrix.Monitor.exe –SdkPort 8081 –SvcPort 8081 -ODataPort 8081 –ConfigureFirewall
• Citrix.Storefront.exe –SdkPort 8081 –SvcPort 8081 –ConfigureFirewall

Note: Opening XenDesktop Studio after port modification, the Studio enquires for the delivery controller address which must be specified, including the new port <MyDeliveryController>:<port >“.
This is the same address for PowerShell but with the parameter “-AdminAddress <MyDeliveryController>:<port>“, the port has to be specified additionally.

FlexCast Management Architecture (FMA)- Features

XenApp and XenDesktop share a unified architecture called FlexCast Management Architecture (FMA). FMA’s key features are the ability to run multiple versions of XenApp or XenDesktop from a single Site and integrated provisioning.

FMA key components:

A typical XenApp or XenDesktop environment consists of a few key technology components, which interact when users connect to applications and desktops, and log data about Site activity.

v  Broker Service – a Delivery Controller service that tracks which users are logged in and where, what session resources the users have, and if users need to reconnect to existing applications. The Broker Service executes PowerShell and communicates with the Broker agent over TCP port 80. It does not have the option to use TCP port 443.

v  Broker agent – an agent that hosts multiple plugins and collects real-time data. The Broker agent is located on the VDA and is connected to the Controller by TCP port 80. It does not have the option to use TCP port 443.

v  Delivery Controller – the central management component of a XenApp or XenDesktop Site that consists of services that manage resources, applications, and desktops; and optimize and balance the loads of user connections.

v  Virtual Delivery Agent (VDA) – an agent that is installed on machines running Windows Server or Windows desktop operating systems that allows these machines and the resources they host to be made available to users. The VDA-installed machines running Windows Server OS allow the machine to host multiple connections for multiple users and are connected to users on

   one of the following ports:

v  TCP port 80 or port 443 if SSL is enabled
v  TCP port 2598, if Citrix Gateway Protocol (CGP) is enabled, which enables session reliability
v  TCP port 1494 if CGP is disabled or if the user is connecting with a legacy client

v  Citrix Receiver – a software client that is installed on the user device, supplies the connection to the virtual machine via TCP port 80 or 443, and communicates with StoreFront using the StoreFront Service API.

v  StoreFront – the interface that authenticates users, manages applications and desktops, and hosts the application store. StoreFront communicates with the Delivery Controller using XML.

v  Monitor Service – a Delivery Controller component that collects historical data and puts it in the Site database by default. The Monitor Service communicates on TCP port 80 or 443.

v  ICA File/Stack – bundled user information that is required to connect to the VDA.

v  Site Database – a Microsoft SQL database that stores data for the Delivery Controller, such as site policies, machine catalogs, and delivery groups.

v  NetScaler Gateway – a data-access solution that provides secure access inside or outside the LAN’s firewall with additional credentials.

v  Director – a web-based tool that allows administers access to real-time data from the Broker agent, historical data from the Site database, and HDX data from NetScaler for troubleshooting and support. Director communicates with the Controller on TCP port 80 or 443.

v  Studio – a management console that allows administers to configure and manage Sites and gives access to real-time data from the Broker agent. Studio communicates with the Controller on TCP port 80.


Monday, 30 July 2018

What is Change in It Infrastructure and its types :

Change: The ITIL definition of a change is ‘the addition, modification or removal of anything that could have an effect on IT services’.

Change Management is involved in 3 different activities –

1. Approving a Change submitted is one – more of a routine work as there are frequent changes to CI’s

2. Another one is granting approval to a New Service or a Package even before it is built based on the Project Charter Submitted by Service Portfolio Management – Basically Change Management Reviews a Critical output of Service Portfolio Management and gives a Go or No Go based on the inputs provided

3. Last one if approving the Permanent Fixes projected as an input from Problem Management Process

Change Management supports the three types of service changes ITIL describes —

Standard, emergency and normal. The change type determines which state model is invoked and the change process that must be followed.

Standard change
A standard change is a pre-authorized change that is low risk, relatively common and follows a specified procedure or work instruction.

A standard change is one that is frequently implemented, has repeatable implementation steps, and has a proven history of success. As Standard changes are pre-approved, they follow a stream lined process in which group level or peer approval and CAB authorization steps are not required.

Approved standard change requests can be predefined in a catalog of templates to make accessing and requesting a standard change more efficient. This ability also enables the Change Management team to control the changes that are authorized as standard.

Emergency change
A change that must be implemented as soon as possible, for example to resolve a major incident or implement a security patch. It is of such a high priority that it bypasses group and peer review and approval and goes straight to the Authorization state for approval by the CAB approval group.

Emergency changes cover the following types of emergencies:

1. Fix on fail or retroactive situations where the impact to service has already been experienced.
2. Fail or fail situations where the impact to service is imminent if action is not taken.

These changes do not follow the complete life cycle of a normal change due to the speed with which they must be authorized. Therefore, they progress directly to the Authorize state for approval from the CAB Approval group.

Normal change

Any service change that is not a standard change or an emergency change.

Normal change requests follow a prescriptive process which requires two levels of approval before being implemented, reviewed, and closed. These changes require a full range of assessments and authorizations such as peer or technical approval, change management, and Change Advisory Board (CAB) authorization, to ensure completeness, accuracy, and the least possible disruption to service. These changes are most often scheduled outside of defined change blackout windows or during defined maintenance windows. The normal type is used to implement beneficial change for any change to a service that is not a standard or emergency change.


Incident, Problem, Change, Event and Release- IT Infrastructure

Event: An event can be defined as any change of state that has significance for the management of a configuration item (CI) or IT service.

Incident: An ‘incident’ is defined as an unplanned interruption to an IT service or reduction in the quality of an IT service or a failure of a CI that has not yet impacted an IT service.

Problem: A ‘problem’ as the underlying cause of one or more incidents.

Change: The ITIL definition of a change is ‘the addition, modification or removal of anything that could have an effect on IT services’.

Release: A ‘release unit’ describes the portion of a service or IT infrastructure that is normally released as a single entity according to the organization’s release policy. The unit may vary, depending on the type(s) or item(s) of service asset or service component such as software and hardware. The actual components to be released on a specific occasion may include one or more release units, or exceptionally may include only part of a release unit. These components are grouped together into a release package for that specific release.

Now will see in Deep meaning:

Incident Management is almost firefighting, it addresses each degraded service occurrence by a quick fix. The focus is on making the service work like the way it should by all means at the shortest time possible. The Incident Management works best when it has best possible inputs from Release and Deployment Management when the actual service or the package was pushed into operations – More accurate the information is more best can the Incident Management Perform.



Event Management is the First point to look for or is the primary resource which gives first-hand information of what can be a possible degraded service or a service interruption. Events that has been analysed as a possible degraded service or has a negative impact to service gets converted to an incident.



The Service Asset and Configuration Management plays a Critical and Major Role across all the processes, In fact it serves as the base of all these processes the more robust and strong the SACM is the more output can be expected from above mentioned processes.



Change Management is involved in 3 different activities –

1. Approving a Change submitted is one – more of a routine work as there are frequent changes to CI’s

2. Another one is granting approval to a New Service or a Package even before it is built based on the Project Charter Submitted by Service Portfolio Management – Basically Change Management Reviews a Critical output of Service Portfolio Management and gives a Go or No Go based on the inputs provided

3. Last one if approving the Permanent Fixes projected as an input from Problem Management Process

Friday, 27 July 2018

How to Access File in Citrix Receiver


Right click on the Citrix Receiver icon



Click/Select Connection Center & click on Preferences




Select File Access & Select Read & Write option
Click OK
















Real time issue which Citrix Engineers are facing

In nearly all cases, using the Native client is recommended over the Java client. See the section Changing the client for instructions.

To check/change the current client, click on the Advanced Options link on the login screen. Under “Remote client type”,the Native client should be currently selected.

Many issues are resolved by confirming that the local computer’s system clock is correct, deleting temporary internet files, and/or uninstalling then reinstalling the Citrix client. The Beyond site should be added to the Trusted Sites list in IE ﴾see below﴿.

Note that connecting to a user’s computer via a Webex support session installs a WebEx Document Loader virtual printer on that computer and sets it as the default printer

Client installation issues:

1) Uninstall existing Citrix plug-in/receiver.

2) Please download the Citrix Receiver clean-up utility from https://support.citrix.com/article/CTX137494

3) After downloading it, run ReceiverCleanupUtility.exe.
4) After it gets completed, reboot your machine once.
5) Download latest version of Citrix receiver using below URL and install it in the system.


The wrong client software has been installed:

Opening Citrix causes a window to open asking “What is the address of the server hosting your published resources.”
There is a space to fill in the server name. The sample answer is https://servername
Uninstall and reinstall the Citrix client. Only the web plugin component should be installed

Issues While login to Citrix Page: 

Error messages to do with ‘invalid credentials’

This error is typically caused by an incorrectly typed password, PIN, or keyfob number; a domain password out of sync with the Novell password; or a keyfob in next tokencode mode.

Client software not detected:

Before the user authenticates at the Citrix login page, the following warning is displayed in the Message Center:

We are unable to detect the appropriate client software on your computer to allow you to launch your applications.Click here to obtain the client software

If the IE yellow warning bar is visible, click on it to install the Citrix Helper Control ﴾an Active X control﴿. Otherwise, if the software has been installed, click on the “Click here to obtain the client software” link, then click on either the Allow button or yellow bar to install the Citrix Helper Control, or click on the “Already Installed” link.

Adding the Beyond site to the Trusted Sites list in IE should allow the Active X control to run without prompting ﴾see below﴿.

Issues after successfully authenticating at the Citrix login web page:

IE Trusted Sites

The user is able to authenticate at the Citrix login page and the applications are available, but the user sees the following warning in the Message Center:

Current browser security restrictions may prevent you from launching applications, or may require your explicit permission to proceed. To launch an application successfully, save the launch file if prompted and double‐click the file to start the application.

This message appears only in Internet Explorer. Firefox and Chrome do not produce the warning. If the user is able to connect to the applications, the message can be ignored.

If the user is unable to connect, the resolution is to add the site to the Trusted Sites list in Internet Explorer:

In Internet Explorer, navigate to https://.com
Click Tools ‐> Internet Options ‐> Security tab.
Click the Trusted Sites checkmark icon, then click the Sites button.
Confirm that the URL https://.com appears in the top box, and click the Add button. Click Close and OK to return to the login screen.
Log in.

Client software not detected:

The user is able to authenticate at the Citrix login page. Instead of a page displaying the available applications, the user sees a page displaying with the following warning:

Download Client Software
We are unable to detect the appropriate client software on your computer to allow you to launch your applications.If you wish to download and deploy the client software to allow you to launch your applications, click Download.

If the IE yellow warning bar is visible, click on it to install the Citrix Helper Control ﴾an Active X control﴿. Otherwise, click on the ‘Already Installed’ link under Troubleshooting Options at the right‐hand side of the page.

Temporary internet files

The user is prompted to save the launch.ica file. If the user saves the file and double‐clicks it, Citrix opens but then displays an error:

The Citrix SSL server is not accepting connections.

Try clearing the browser’s temporary internet files. If this doesn’t resolve the issue, follow the instructions for adding the site to IE’s Trusted Sites, above. ﴾Strangely, the resolution in a few tickets is to reboot the router.﴿

Client installation

The user is able to authenticate at the Citrix login page. After clicking on an application, the user receives the error:

Connecting through Citrix secured gateway. Error reading from proxy server.

Uninstall and reinstall the Citrix client. Only the web plugin component should be installed

Session re-connection:

The user is able to authenticate at the Citrix login page. After clicking on an application, the user receives the error:

There are no existing applications available for re-connection.

This is simply an informational message stating there are no pre‐existing apps to reconnect to. It can be ignored if the user is not having an issue launching applications.

MSLicensing registry key

The user is able to authenticate at the Citrix login page. After clicking on an application, the user receives one of the following errors:

There is no route to the specified subnet address.
or
The Citrix MetaFrame server is not available. Please try again later.

To resolve, delete the MSLicensing registry key.

Click on the Start button, select Run and type in “regedit”.
Click OK.
The registry editor window will open.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing.
Click once on MSLicensing so it is highlighted and then hit the Delete key.
Close the registry editor and attempt to login to Citrix.

Connecting to the wrong application
The user receives the following error message in Citrix after entering a username and password at the Client window:

The system could not log you into the network.
Make sure your name and connection information are correct, then type your password again.

The user is likely trying to connect to the wrong application. For example, a Chicago user may have clicked on the DC Desktop application.

Issues after successfully authenticating at the Client window

Reconnecting to a session

The user receives the following error message in Citrix after successfully authenticating at the Novell Client window:

Connection error: You have not been granted access to this published application

This issue can be resolved by a Citrix administrator. It may be due to an issue with a prior ‘disconnected’ session not connecting correctly. The administrator can reset the session.

Printer unavailable issues

The user cannot find the local printer in the list of available printers.

Disconnect from Citrix, set the local printer to be the default printer, confirm that the Native Client is the selected Citrix client under Advance Options, and reconnect to Citrix. If the printer is still missing, uninstall and reinstall the Citrix client.

Printer offline issues

While connected to Citrix, the user receives periodic messages having to do with ‘a network printer is offline’.Check the physical printer. It is likely jammed or out of paper. It may also be that the printer is set to accept only certain paper types or sizes.

Confirm that the printer driver in Citrix is correct for that model printer.

Print jobs are not processed

In Citrix, a single print spooler is shared by all connections. A large print job can delay all other jobs, or a stuck job may prevent any other jobs from being processed. After ruling out other causes, contact the Citrix administrator to resolve.

MacPac

The user receives various errors when using MacPac.

If the user’s H: drive user folder is missing a \MacPac\Personal\ folder, copy yours to the user’s folder.

Lag :

Latency is the primary cause of poor performance in Citrix. Latency can be roughly measured by pinging the URL of the login server. Latency greater than 100ms will result in lag and other problems. An example of lag is when the user types in a Word document but the text doesn’t appear on the screen for a few moments, then catches up all at once.

Citrix window not responding

Shortly ﴾and sometimes immediately﴿ after authenticating at the Novell Client window, the Citrix window will stop responding.

The fix is to give the user full rights to the MSLicensing key.

Open Regedit and navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

Right‐click on the MSLicensing key and select Permissions.
Under the Security tab, click on Users to highlight it.
Check the box in the Allow column next to Full Control.
Click OK and close Regedit.

Accessing the local machine’s hard drive:

Once in Citrix, right‐click on the Start button in the Citrix environment and select Explore.
Browse the list of drives in the left‐hand pane and locate “C$ on ‘Client’ ﴾C:﴿“. This is the local workstation’s C: drive.Click on the drive to open it.

How to allow Citrix access to the local machine’s hard drive and USB devices (including printers)

The first time you connect to Citrix, you’ll be shown a ICA Client File Security setting window where you can choose what access to your local machine you wish to grant to Citrix. You are also able to choose to “Never ask me again”.If you need to later change these settings, follow the appropriate steps below ﴾try the ‘newer clients’ step first﴿.

Newer clients:

While connected to Citrix, double‐click on the Citrix Connection Center icon in the system tray of the local machine. Click on the Security icon to configure the Session Security options for Files, Microphones/Webcams, PDA Devices, and USB/Other Devices.

Older clients:

Disconnect from Citrix. On the local machine, delete the webica.ini file under C:\Documents and Settings\[username]\Application Data\ICAClient. When you next reconnect to Citrix, you’ll be shown the ICA Client File Security setting window again.

Citrix Program Neighborhood

How to minimize the Citrix window to view the local machine’s desktop.

Shift+F2

SSL Errors:

SSL error 61 (the server certificate received is not trusted)

Run Windows Updates and update the root certificates.

SSL error 68 (the SSL certificate is not yet valid)

Set the local system clock to the current date and time.

SSL error 70 (the SSL certificate is no longer valid)

Set the local system clock to the current date and time.

SSL/TLS error: The certificate validation failed.

Confirm that the Native client, not the Java client, is in use by clicking on the Advanced Options link on the login screen.

http://support.citrix.com/article/CTX125056



Difference between Citrix UPM and Appsense:

Much faster logon, profile rollback, per user per application, we can deliver efficient profile also if profile size is big upm is not supporting and chances of profile corrupt. Support point of view it’s not good.

UPM: User login>> credential>> connected to one server>> profile has been downloaded as a roaming profile>> once user has been log off profile uploaded to back to the file share.

Appsense:  Terminal server> Mandatory profile and Temporary profile, nothing has been downloaded, in place of pulling down the roaming profile we actually become more application. 
Word> HTTP/HTTPS--------------- DB
Support point of view rollback is the major thing here


AppSense Pros

• Profile Management
• Policy Management
• Application Performance Management

AppSense Cons

Image Management


AppSense Pros

• Application Manager - automatic elevation of certain software to run with admin rights, transparent to users IF you set it all up properly in advance. Once you have this configured, it can be very beneficial.
• Environment Manager - custom actions based on detected conditions. For example, mapping one set of network drives once a user connects to a certain network, and a different set of network drives when they connect to a different network. And automatically remove the network drives when the user disconnects from the network. Do X, Y, and Z if a certain process starts or stops. If process A starts, automatically start process B.

AppSense Cons

• It's buggy in general. I have seen a lot of weird problems caused by AppSense. Corrupt user profiles, random crashes, etc.
• If/Else/ElseIf statements can be confusing to build, especially when nesting several due to the way they are displayed.
• Support is not great.

Citrix UPM Pros

• UPM does extend the features of Microsoft roaming profiles. It gives you the ability to load ADM files and create group policies to set settings.
• With UPM you are able to include or exclude files and folders in a user's profile.
• There are some tie ins between UPM and Citrix Director to give administrators the ability to quickly see the size of the user's profile.

Citrix UPM Cons

• Since UPM manages Microsoft roaming profiles you still face profile size challenges. You can use the exclude feature but it can be a bit limiting.
• Because of size concerns this may not be the best choice for international deployments if you intend to roam settings across multiple environments.
• Troubleshooting UPM can be a bit difficult at times. There are some built in logging features but those are best reviewed by Citrix.

Technical Interview Questions for Citrix Engineer


Q1 - You have been asked to reduce the time on Citrix support calls, by making sure your Citrix XenApp 6.5 farm is “Citrix Support Ready” and already has the proper tools installed before contacting Citrix, what is the main tool you would install?

 Citrix Scout

Q2- You will be migrating from XenApp 6.5 to XenApp 7.6, what are two differences between IMA and FMA?

Some answers include: FMA uses Sites and no longer utilizes Zones or Zone Data Collectors, FMA uses Virtual Desktop Agents (VDA’s), FMA leverages MCS for Servers and Desktops, IMA uses Local Host Cache (LHC), IMA uses IMA Service.

Q3 - You have been tasked to come up with an Active/Active GSLB scenario for your Citrix XenDesktop environment. What are some underlying factors you should consider during your research and planning phase?

You want to make sure you have a working way for data replication, including profile replication between the two sites. Microsoft does not support two way replication for their profiles. You will also need to make sure you have a way to disconnect sessions from each site. It is best to use Active/Passive with manual failover in this scenario.

Q4- You are creating a XenApp/XenDesktop environment and your manager asked you to optimize your profiles without using a third party solution. How would you accomplish this?

 Citrix has User Profile Manager, which will allow you to streamline your profiles and leverage Microsoft folder redirection.

Q5 - You are migrating your Citrix environment from a 2003 OS to 2008R2 OS, and you want to make sure your current applications will run correctly on the 2008R2 OS. What software or utility does Citrix provider you help you make sure your applications will be compatible on the 2008R2 OS before the migration?

 Citrix AppDNA

Q6 - How does Citrix Netscaler licensing differ from the other Citrix product licensing?

 As an appliance or hardware, Netscaler is separate from most other Citrix products that use a license server. It is licensed independently.

Q7- Can you name two of the services required to be running on the Provisioning Server for it to function?

 SOAP and STREAM services must be running on the PVS Servers

Q8 - What are the two most common ports used on XenApp ICA sessions? What are each used for?

Ports 1494 (ICA/HDX) and 2598(Session Reliability)

Q9- What is the Role of the XenDesktop Controller?

 A controller is the server-side architectural component of XenDesktop that is responsible for distributing desktops, managing user access, and optimizing connections.

Q10- You manager has requested you to come up with a way for your helpdesk to monitor and troubleshoot your XenDesktop/XenApp 7.x environment, without adding on a third party solution. What built in Citrix functionality would you use to do so?

Citrix Director Enables level-1 and level-2 IT Support staff to monitor a XenDesktop deployment and perform day-to-day maintenance tasks. You can also view and interact with a user's session, using Microsoft Remote Assistance, to troubleshoot problems

Q11.- You are architecting a Citrix Provisioning Services (PVS) deployment which will be placed across different datacenters via a WAN link. You only want the PVS disks to be streamed in each local datacenter and not cross over the WAN. What feature in PVS would you use to accomplish this?

Subnet Affinity

Q12- What is the major financial bottleneck of any VDI deployment?

 Storage. Traditionally, storage has been very costly in getting a comparable VDI end user experience as opposed to the local desktop experience. There are several vender solutions on the market now to address this. Hint: You may want to have them mention some of these solutions as well.

Q13) - You are preparing a PVS master target device which is created on VMware vSphere virtual hardware version 10 or higher. What must you do with the CD/DVD Rom setting for PVS to work correctly?

You will need to change the CD/DVD Rom to IDE instead of SATA. SATA is not supported in PVS.

Q14) - Citrix StoreFront displays applications differently than Web Interface. Instead of having all accessible applications appear on the home screen, first time users are invited to choose (subscribe) to the applications they want to regularly use after they logon. What function in Storefront must you use to avoid users having a blank screen and automatically subscribe users to a few core applications when they first logon?

 Keywords

Q15) - What free tool from Citrix will allow you to analyze your log files, profile your Citrix environment, scan for known issues and attach a log file to a Citrix support ticket.

Citrix Insight Services or TaaS

Discussion Based Questions:
Q16- What is the newest version of XenApp you have worked with and tell me a little about your work on it?

Q17) - Explain a difficult challenge you had with XenApp and or XenDesktop and what you did to solve it?

It should be fairly simple for an experienced person to come up with something.

Q18) - What is the latest version of XenDesktop you have worked with and explain a little about your work on it?

Q19) - Explain what you do to keep up your professional development?

You are looking for blogs, training (if they are willing to get training on their own, without relying on an employer), video’s and a biggie is home lab. There is not a good excuse in today’s climate for an engineer or architect not to have either a home or cloud based lab if they take their career seriously.

Q20) - If you were tasked to architect a Citrix XenDesktop 7.6 environment, what would be some of the questions you would ask the business, so you can design a technical solution?

You want to see if they know how to start with a business outcome and work backwards into the technology. Good signs are, asking specific business related questions such as: How do you envision the end goal, what are you trying to accomplish?, What is the importance of this project to the business (If highly important, that leads into DR questioning about RTO and RPO and the such?


Citrix Interview Questions- 3

1. What is Citrix receiver? And which version are you using?

Citrix Receiver is an easy-to-install software client that lets you access your desktops, applications and data easily and securely from any device, including smartphones, tablets, PCs and Macs. Working with a Citrix-enabled IT infrastructure, Receiver gives you the mobility, convenience and freedom you need to get your work done.

2. What is IMA? And what is the importance of it?

IMA - Independent Management Architecture.
               It is use full for communication between server to server and server to management console.
 It provides centralized framework for server to server communication.
 It runs on all XenApp servers by default.
 It uses TCP Port 2512 for communication from server to server through messages.

3. How to find which is Data Collector?

By using “Qfarm/load” command , we can able to find which XenApp server is Data Collector.
For identifying the DC IP address of the XenApp server is Post fix with “D”
              Ex: 192.168.1.4D

4. What are XenApp versions?

• Presentation Server 4.5
• XenApp5.0
• Xenapp6.0
• XenApp6.5

5. What is shadowing & how to use shadowing?

“Shadowing” is a powerful tool for you to assist and monitor users.
Shadowing is useful for view another user’s session on another device.
By using shadowing you can monitor the session activity as if you are watching the screen of the client device that initiated the session.

6. How to find a user connected to which Xenapp server?

              open App Center -> Farm -> Applications  ->  users tab.

7. How to find which is Database server?

C:\Program Files(x86)\Citrix\Independent Management Artechitecture\mf20

8. Which is the Database server/edition using in your company?

SQL server 2008 R2.
   

9. How to migrate datastore database from SQL2000 to SQL2005 OR How to recover datastore database?

  Restore the DB to new server
  Change mf20.dsn on all servers starting with data collectors
  Restart IMA service on all servers

10. How to find out the datastore database server name?

           Examine the DSN file which contains the connection details to the database.
           C:\Program Files\Citrix\Independent Management Architecture\MF20.dsn
           The following is an example of an MF20.dsn file from a server connecting to a remote SQL
instance:
[ODBC]
DRIVER=SQL Server
UID=useraccount
Address=MySqlServer,1433
Network=DBMSSOCN
DATABASE=myfarmdb
WSID=MyMfServer
APP=Citrix IMA
SERVER=MySqlServer

11. How to verify Datastore DB connectivity?

         To determine if a server is communicating regularly with the data store, check the following,
         Registry Key:               
         HKEY_LOCAL_MACHINE\SOFTWARE\CITRIX\IMA\DataStoreFailureTime
         If the value is all zeros, the MetaFrame server is communicating with the data store.

12. How often does the member servers check datastore database?

         By default for every 30 minutes.

13. What are the basic components required for XenApp installation?

1. Windows server 2008 R2 (64-bit)
2. .Net Framework 3.5 SP1
3. Windows server Remote Desktop Services (RDS) role.
4. Windows application server role.
5. Microsoft visual C++ 2005 SP1
                                       C++ 2008 SP1 (64-bit)
6. Install IIS Service.
7. SQL 2005/2008/2012
       -Microsoft SQL server 2008 Express SP3
       -Microsoft SQL server 2008 R2 Express
       -Microsoft SQL server 2008 R2
       -Microsoft SQL server 2008 SP2
       -Microsoft SQL server 2008 SP4
       -Oracle 11g R2 Enterprise Edition.
               8. RDS (Remote Desktop Services)/Terminal Services.
               9. Java JRE
              10. Citrix Licenses and RDS Licenses.
              11. Citrix App Center Console.

14. What is ITIL?

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business
TIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL 2007 has five volumes, published in May 2007, and updated in July 2011 as ITIL 2011 for consistency:
1. ITIL Service Strategy: understands organizational objectives and customer needs.[5]
2. ITIL Service Design: turns the service strategy into a plan for delivering the business objectives.[6]
3. ITIL Service Transition: develops and improves capabilities for introducing new services into supported environments.[7]
4. ITIL Service Operation: manages services in supported environments.[8]
5. ITIL Continual Service Improvement: achieves services incremental and large-scale improvements.[9]


15. What is Virtual  IP in web interface?

A virtual IP address (VIP or VIPA) is an IP address assigned to multiple applications residing on a single server, multiple domain names, or multiple servers, rather than being assigned to a specific single server or network interface card (NIC). Incoming data packets are sent to the VIP address which are routed to actual network interface.


16. What is Hosted Share Desktop (HSD) and Hosted Virtual Desktop (HVD)? Explain differences between them ?

Hosted Shared Desktops: A published desktop on XenApp. Users get a desktop interface, which can look like Windows 7. However, that desktop is actually being shared by every user on the server. Although we can configure restrictions and redirections to allow users to have a smaller impact on each other, there is still a risk. Many users to one desktop.
Hosted Virtual Desktops:  A Windows 7/XP desktop running as a virtual machine where a single user connects remotely. One user’s desktop is not impacted by another user’s desktop configurations. Think of this as one user to one desktop. There are many flavors for the hosted virtual desktop model (existing, installed, pooled, dedicated and streamed), but they are all located within the data center

17. What are the differences between Receiver and Web plug-in?

Citrix Receiver is an easy to install software client that lets you access your desktops, application and data easily and securely from any device.
Citrix web plug-in allows users of any operating system to connect to virtual desktop applications. For browser web plug-in are needed.

18. What roles available in XenApp?

Common Roles:
• License Server
• Web Interface
• Merchandising Server
     
Other Roles:
• Secure Gateway
• Power and Capacity Management Administration
• EdgeSight Server

            Role Subcomponents:
                     Default Components:
XenApp Server
XenApp Management
Windows Desktop Experience Integration
                     Other Components:
XML Service IIS Integration
EdgeSight Agent
Single Sign-On Plug-in
Power and Capacity Management Agent

19. How to find which Xenapp server you are running?

XenApp 6.0 or later— Goto Citrix Delivery Services Console > Farm > Expand Services > Click on any server > In the left side click on information or also look at the attachment.
Presentation Server – Goto Citrix Access Management Console > Farm > Click on any server in the farm > then, there is dropdown arrow > It contain alerts, information > click on information > then you can find out details.

20. How do you configure XenApp to EdgeSight?

Install Edgesight server:
 Before install Edgesight server install prerequestisites(.net frame work, IIS, asp.net, message queeing service, sql) > install Edgesight 5.4 > open browser give computer name\Edge Sight > we will get edgesight > give necessary information.
Install Edgesight Agent:
Install Edgesight Agent in XenApp server and give necessary things.

21. What is the use of Citrix profile manger?

Citrix Profile Manager ensures that the user’s personal settings are applied to the user’s virtual desktop and applications, regardless of the location and end point devices.
Profile management is enabled through profile optimization service that provides an easy, reliable way for managing these settings in windows environment to ensure a consistent experience by maintaining a single profile that follows the user.

22. Which type of hardware server you are using in your organization?

We are using M610 blade servers.

23. How will you remove Citrix server from the farm?

         If the server is unresponsive, remove it by right click on server in the console.
         For functional server, remove it from add/remove programs
         use CHFARM command

24. How will you remove citrix server from the datastore DB?

When citrix is uninstalled from the server, it cleans the entry from data store database. Additionally you can run this command to remove the entry from Datastore DB.
DSCHECK /servername


25. How to clean up datastore database?

DSCHEK without parameters will check for consistency and clean up the database. /clean parameter can be used to clean up specific server/application from the datastore but use with caution.

26. How to recover Citrix License Server?

The Citrix servers can function without contacting the license server and it is 30-days fault tolerant, and in Enterprise version an alert can be set with Resource Manager to send an email in case of License Server Connection Failure. If the license server reconnects at any time in the thirty days the problem resolves itself. If the server is not going to come back up, then the license file, digitally signed with the case-sensitive hostname of the old license server, is the critical component. The license file, a *.lic file, can be backed up to a thumb drive separately, and restored to a new server with the same name of the old license server, and the Citrix License server software installed.

27. What is new in XenApp 6.5?

   Session Lingering
  Session Pre-Launch
  App Center
  Load Evaluators assigned to Worker Groups or OUs instead of individual servers
  Datastore and Zone information configured via GPO
  Sesssion Only and Controller roles
  Desktop Director web console can manage XenApp sessions
  MultiStream ICA – ica traffic can be split into four separate TCP streams if required
  Log On control feauture to drain users.

28. What is Printer driver replication and mapping?

Printer driver replication means if you have a network printer and if you want to share it among other Citrix servers, then we can replicate that driver to be used by all the Citrix servers or for few selected Citrix servers, however that driver should be installed in the Citrix server from which we are replicating the driver.
Printer mapping relates to mapping the driver software for specific domain users only, these can be dont by right clicking on the driver or by the printer option on the left plane of Citrix presentation server console.

29. What is Client Lock Down?

Typically ‘client lockdown’ is the process of securing an endpoint so that the user can only access authorised features. An example of this would be turning the device into a ‘Thin Client’ by locking it down so that an end user can only connect to published apps or desktops and can not use other features.

30. How do you manage remote hardware through HP iLo, DRack, etc?

If remote server is down by using HP ILO, DELL DRACK, IBM RSN we can able to connect to that server.
If we need to reestablish the server Break/prohibit the problematic server and login into the server by using HP ILO, DELL DRACK, IBM RSN.

31. What are change / problem / RCA / SLA?

         Root cause analysis (RCA) is a method of problem solving that tries to identify the root         causes of faults or problems that cause operating events.
RCA practice tries to solve problems by attempting to identify and correct the root causes of events, as opposed to simply addressing their symptoms. By focusing correction on root causes, problem recurrence can be prevented. RCFA (Root Cause Failure Analysis) recognizes that complete prevention of recurrence by one corrective action is not always possible.
A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance)
Problem Management is the process responsible for managing the lifecycle of all problems. The primary objectives of Problem Management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.

32. Explain some scripting languages you used?

VB Script
Java Script

33. If a user get an error invalid username & password even though if he has given correct information? What will you do as troubleshoot?

If user get an error invalid username & password even though he has given correct information may be there is a problem with XML Broker or Active Directory.
Troubleshoot:
1. If it is a problem with XML Broker verify XML Broker is listening or not properly by using following,
• If you do a “Netstat –a” command from the CLI, you may see that it’s not listening on the XML port.
• “CTXXMLSS  /u” first to unregister the service
“CTXXMLSS /r80” command to re-register the service on port 80
               2.  If the problem with Active Directory troubleshoot domain controller.
               3.  Otherwise check Event Viewer you will get some information about the error.

34. When users attempt to log on or launch applications through Web Interface is a  hung? How to troubleshoot?

Web Interface 5.1.1 contains a fix to address an issue where connections to unresponsive XML brokers were not timed out correctly. With Web Interface 5.1.1 and above the Web Interface server will failover to the next XML Broker in the list when the current XML Broker does not respond within the socket timeout.
Cause
A common cause of errors when users attempt to log on or launch applications through Web Interface is a hung or partially unresponsive XML broker.
Web Interface is typically configured with multiple XenApp servers as XML brokers in either failover or load balancing mode. Prior to version 5.1.1, when multiple XML brokers are configured, if any XML broker is able to respond over the network but unable to process requests from Web Interface, the Web Interface server simply waits for a response until it times out rather than failing over to the next XML broker configured on the site. The most common reason for the XML service to become unresponsive is because it is busy waiting for a response from the IMA service. Therefore if IMA on the XML broker is hung or unresponsive it impacts the XML service and so forth.
The end result is that new users logging on to Web Interface do not receive a list of applications for any farm. Web Interface times out (after approximately two minutes) with the error shown above. Additionally, end users who are already logged on are unable to launch applications.
Resolution
Upgrade to Web Interface 5.1.1 or later and configure the failed server bypass time and XML Service Communication settings for each farm.
A fix is included in Web Interface 5.1.1 that improves resiliency when XML brokers get into an unhealthy state. Web Interface now has the ability to not only detect when the IMA service is stopped or crashed but also when the IMA service is running but in a hung or unresponsive state.
Note: Although these settings are available in Web Interface version 5.0.1, that version does not provide for the scenario in which the IMA service is running but in a hung state.
1. Edit the farm configuration settings in the Web Interface console to bypass any failed (XML broker) server, allowing sufficient time for the unresponsive server to be detected and recovered or isolated.
Note: Be sure to leverage health monitoring tools such as (HMR) Health Monitoring and Recovery on the XML brokers.

2. In the Manage Server Farms window, highlight the farm and Select Advanced to configure socket pooling and XML Service communication for all farms.
3. Under XML Service Communication, configure a timeout value for the XML socket (the connection between Web Interface and the XML service). This setting determines the amount of time that Web Interface waits for a response from a request sent over XML.
4. Configure the number of attempts that Web Interface makes to the XML service.

How to remove a dead server from the Citrix Management Console?

- Execute the DSVERIFY SERVERS /CLEAN /FORCE for optimizing the Data Store. - DSVerify can run on any of the server in the farm. - MetaFrame...